Welcome to TradeKomp, a B2B marketplace owned and operated by Icelusion Software Private Limited ("TradeKomp", "we", "our", or "us").
This Privacy Policy explains how we collect, use, store, protect, and share your information when you use the TradeKomp website, mobile applications, and related services ("Services").
By registering for or using our Services, you agree to this Privacy Policy.
Depending on how you use TradeKomp, we may collect information in the following categories:
Account Information
Information such as your name, company name, mobile number, email address, profile photo, company logo, and other details you provide while creating or updating your account.
Business Information
Information about your business, including your address, city, state, business category, GST details (if provided), products, services, and other business information you choose to share.
Marketplace Content
Information you create or upload while using the Services, such as buy/sell posts, chat messages, images, PDF documents, Excel files, attachments, feedback, and reports.
Device & Technical Information
We may collect device and technical information such as device identifiers, IP address, device model, operating system, browser type, app version, usage logs, and diagnostic information.
We use this information to maintain the security and reliability of TradeKomp, detect and prevent fraudulent, unauthorized, or suspicious account activity, investigate security incidents, protect our members, troubleshoot technical problems, diagnose crashes and performance issues, and improve the stability and functionality of our Services. For example, technical information may be used to identify unusual login patterns, including repeated attempts to access an account from different devices or mobile configurations, and to help us detect potentially fraudulent or unauthorized activity.
TradeKomp does not access or collect the contents of your device's contact book.
Location Information
Your city and, where permitted by your device settings, approximate or precise location information to help provide location-based features and improve our Services.
We use your information to:
TradeKomp is a business networking platform. Information that you choose to publish in your business profile, such as your company name, contact details, business address, products, services, GST details (if provided), and other business information, may be visible to other registered members to facilitate business opportunities.
Please ensure that the information you publish is accurate and that you have the right to share it.
TradeKomp allows users to communicate and share business-related content.
We may store chat messages, marketplace posts, images, PDF documents, Excel files, attachments, and other content you upload to operate the Services, provide customer support, resolve disputes, improve the platform, investigate misuse, and comply with legal obligations.
You remain responsible for the content you upload or share through the Services.
Our website and applications may use cookies and similar technologies to remember your preferences, improve functionality, analyze usage, and enhance security.
You may disable cookies through your browser settings; however, some features of the Services may not function properly.
We do not sell or rent your personal information.
We may share your information:
We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.
TradeKomp retains information for as long as necessary to provide and secure our Services, comply with applicable legal obligations, investigate or resolve complaints and disputes, prevent fraud or misuse, protect our users, and enforce our policies.
Account Deletion: TradeKomp allows users to initiate an account deletion request from within the TradeKomp application.
When a user submits an account deletion request, the account is immediately deactivated. The user will no longer be able to log in or use the account, and the user's profile, marketplace posts, broadcasts, and chat activity will no longer be visible or accessible to other members.
Because TradeKomp is a B2B marketplace where members may interact with one another, other members may still report an issue, complaint, or dispute relating to previous interactions with a deactivated account. During the deletion-processing period, TradeKomp may retain the deactivated account and relevant information in a restricted state for up to 30 days where necessary to investigate or resolve an outstanding complaint or dispute, prevent fraud or misuse, protect other members, or comply with applicable legal obligations.
After the applicable review period, TradeKomp will permanently delete the account and associated personal information that it is not required or permitted to retain. Information that TradeKomp is required or otherwise permitted to retain under applicable law, or that is necessary to establish, exercise, or defend legal claims, may be retained for the applicable period and will remain subject to appropriate access restrictions.
The user will receive an email confirmation when the account deletion process has been completed. The user will also be removed from TradeKomp marketing communications when the account deletion request is submitted.
If a user subsequently registers with TradeKomp after the deletion process has been completed, the user will be treated as a new account. Previously deleted profile information, marketplace posts, broadcasts, and other deleted account content will not be restored or made visible.
Subject to applicable law, you may:
TradeKomp is intended for business users who are 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
We may update this Privacy Policy from time to time to reflect changes in our Services or legal requirements.
The updated version will be published on our website and mobile applications with the revised "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any concerns regarding the processing of your personal information, you may contact our Grievance Officer: